Help & guidance

Customer Support

What is LikhangDose?

LikhangDose is an online marketplace that connects buyers with indigenous crafts and products from verified Filipino artisans and shops. The platform is built so shoppers can discover authentic cultural goods, while sellers operate under clearer registration, compliance, and authenticity pathways.

Beyond shopping, LikhangDose supports the full buying journey: browsing certified products, secure checkout, order tracking, seller messaging, product reviews, and authenticity complaint filing when a delivered item does not appear genuine.

How this support page works

Use this page to understand LikhangDose and which agency handles which concern.
Tap Message on an agency card to open a direct chat thread with that office (DTI, LGU, or Certifying Body).
For shop or order questions with a store, use Messages and chat with the seller separately.
If a delivered product seems fake, you can also file an authenticity complaint from My Order so agencies can review it.

Contact an agency

Each card opens a direct conversation with that agency—not only the general inbox.

Department of Trade and Industry (DTI)

National trade and business regulator that helps oversee legitimate commerce and consumer protection for shops on LikhangDose.

• Business registration concerns
• Trade and consumer protection questions
• Shop legitimacy issues tied to DTI records

Local Government Unit (LGU)

Local compliance partner that reviews community and locality requirements for sellers operating under their jurisdiction.

• Local compliance and permits
• Community or barangay-related shop concerns
• Jurisdiction and locality verification

Certifying Body (EDO)

Authenticity and cultural certification partner that helps protect indigenous intellectual property and certified craft standards.

• Product authenticity and IP certification
• Cultural craft verification concerns
• Certified product standards